This is an update to my earlier review.The unit itself is sturdy and a necessary addition to ensure safe usage of the steps in and out of our house. But, the unit was shipped without the necessary installation hardware. Without these, it was impossible to secure the handrail to the step or attach the upper handrail to the vertical section.I contacted the seller and asked for them to expedite the small package of installation parts to me ASAP. Their follow through was fast and thorough. After a couple of email exchanges, they quickly shipped me a replacement bag of screws and attachments.I was very please with the assistance I received. They were responsive and fixed the problem quickly.This was the second railing I ordered, both are a great safety addition to our home. Thanks for the support from the vendor, much appreciated. I highly recommend this product.
Jack Summers 
